Most marketing people focus on website traffic, and how to get more site visits. I don’t think this should be the main focus.
In fact, focusing on getting more website traffic may not even be your best opportunity to generate more leads and sales. How can that be? Doesn’t more traffic equal more leads and sales? Not if your website is weak with “Website Conversions”.
You can drive all the traffic in the world to your website, but if it’s not set up properly to convert those visitors into leads and sales, then all that traffic will be a waste.
The #1 job of your website should be to sell!
So how do increase the selling power of your website and convert website visitors into customers?
Mimic Face-to-Face Selling
If you’ve ever tried to sell something, then you know how important it is to first identify your prospect’s need. For example, your product or service probably helps your customers in many different ways. It may save money, increase efficiency, improve health, increase resale value, etc.
When you’re selling face-to-face, early on in your conversation you try to figure out what your prospect is really looking for. If saving money is the #1 goal, then you’ll elaborate more on that benefit versus talking about increasing efficiency. This is sales 101.
Take a look at your website. Is it best to just list ALL of the benefits of your products or services and hope some of them resonate with your prospect? Or, should you try to mimic the face-to-face sales tactic and segment your website visitors, so you know exactly what they’re looking for?
Clearly, segmenting your website traffic is the better option. The more you know about your website visitor, the more likely you’ll be able to sell because you’ll be able to speak directly to their needs and desires.
How to Segment Your Website Traffic
For every page on your website, ask yourself the following 2 questions –
- What do I already know about my visitor/prospect?
- What else do I need to know about your prospect in order to close the sale?
Let’s walk through an example to see this in action. First, go to your website homepage.
Think of your homepage like your receptionist answering a call from a new prospect. At that point, you’re starting from square one.
So what would you like to know to help you close the deal? Answering this question obviously depends on your type of business and what you’re selling. For a chiropractor, you may want to know which area of the body is painful. If you knew that then you could speak more directly about relieving pain for that body part.
Once you know the information you’re trying to collect, then simply make it as easy as possible for your visitor to self-select by clicking a big button or a link.
Match Your Offer To Each Segment
Let’s look at the next pages on our example website. For the chiropractor website, one of the next pages might be for neck pain. Remember, your prospect just self-selected neck pain so we now have an answer to question #1 above. We know the prospect is experiencing neck pain and is looking for a solution.
We can ditch the sales material about relieving low back pain, headaches, or any other ailment and laser focus our message on techniques to relieve neck pain. We can even take this one step further and match the offer to this particular segment of website prospects.
For example, a chiropractor may offer a specific 10-week neck pain relief program; that will convert better than a generic “free consultation” offer, don’t you think?
Now that you know how to increase your website conversions, it’s time to take action. Review your website, starting with your homepage, and answer the two questions listed above. Then edit your web pages so that your visitors can self-select to find the exact offer they need.
Don’t know how to make the website changes? Click here and give us the opportunity to help.